Soft skills – e.g., time management, internal and external consulting, communication and listening skills, etc
Health, safety and well-being – e.g. food hygiene, safe lifting, FLT training, fire prevention, menopause awareness, business travel, accident reporting, etc
Compliance – e.g., anti-money laundering (AML/CTF), anti-bribery and anti-corruption (ABC), competition law, tax evasion, sanctions, modern slavery, fraud prevention, due diligence, risk management, etc
IT – e.g., data protection/GDPR, information security, cybersecurity, malware and phishing, social media use, artificial intelligence, etc
Financial services – e.g., market abuse, insider trading, Consumer Duty, SMCR regime, Conduct Rules, non-financial misconduct, resilience, TCF and vulnerable customers, record-keeping (use of WhatsApp and unapproved messaging apps), etc
Code of Conduct – e.g., diversity and inclusion, unconscious bias, sexual harassment and Worker Protection Act, equality, conflicts of interest, whistleblowing, etc
Onboarding, Systems training, Product knowledge and Brand training – specific in-house courses
Vocational training – including modern apprenticeships, retail and warehousing (NVQ-related content for Levels 2 and 3)
